Talkspace is an online therapy platform that allows users to connect with licensed therapists through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated therapists unlimited text, video, picture and audio messages from anywhere, anytime. Founded with the mission to make therapy available to all, and eliminate the stigma associated with mental health, Talkspace has already been used by over 1 million people.
Talkspace is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the Department of Justice's Americans with Disabilities Act (ADA) Standards for Accessible Design, and other applicable regulations.
To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates and audits our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.
It should be noted that, despite our efforts to make all the pages and content on the website and mobile apps accessible, our platform includes various dynamic content uploading systems and therefore it is possible that the entirety of the site has not yet been made completely accessible.
Should you encounter such a case, please contact us and the required modifications can be instituted as soon as possible. We are pleased to receive requests for information and want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Support team via our help center.
