The primary difference is that Talkspace access is available free of charge to the eligible population of the organization.

The cost of the plan is based on the number of covered lives in your organization. Pricing is discounted above certain thresholds. The first 50 members are charged the standard business rate. The next 50 members are charged at a discount.

Small Business plans are designed for the fastest possible sign-up process at a lower cost than a full Enterprise plan. Enterprise plans offer more robust business reporting and account-management options.

At this time, live sessions are 30 minutes in duration.

If your organization has grown to exceed 100 employees, send an email to [email protected] to update your capacity. Please note, as per the terms of service, that per-employee-per-month basis pricing is based on a good faith estimate of the total size of your organization. Talkspace retains the right to request an updated population total at any point during the contracted period. This is to ensure that we are accurately allocating and managing the case loads of our clinical provider network.

Per HIPAA guidelines, Talkspace cannot share PHI (personal health information), including names or other identifying information, of anyone using the platform.

All plans require a minimum of a 1-year commitment. For convenience, Talkspace bills monthly and offers credit card payments through Stripe. Monthly receipts will be sent to the email provided during sign up.

For convenience, Talkspace bills monthly and offers credit card payments through Stripe. Monthly receipts will be sent to the email provided during sign up.

Short-term subscriptions for Talkspace are available at talkspace.com

Your plan will automatically renew unless you send an email to [email protected] to cancel at least 30 days prior to the renewal date. If canceled within the 30 days leading up to the renewal date, an additional 30-day period will apply.

The subscription requires a minimum 1-year commitment. Although we invoice monthly for your convenience, 12 months of payment are considered accounts receivable from time of purchase. After purchasing, your eligible population will have access to Talkspace therapy for the following 1-year period. You can elect to not renew the annual subscription if you provide at least 30 days notice prior to the renewal date by reaching out to [email protected].

To update the administrator’s contact information, send an email to [email protected].

A member's live session credits begin on the day they register. For instance, on a 1-live session / month plan, a member that registers on April 13th will have until May 13th to use their first monthly credit. On May 14th, another live session credit becomes available but does not stack with previous credits.

Yes, members can choose to purchase additional live sessions at any time.

Member questions should be directed to [email protected].

Access to the Talkspace communications portal will be shared upon purchase. The communications portal offers a rich library of marketing materials, educational assets, and research to share with your organization. Many materials in the communication portal are also customizable—you can use Adobe Suite programs to make modifications.

No. EAPs are limited programs facilitated through a health plan. A Small Business plan offers Talkspace as a direct benefit to your employees free of charge, and provides therapy for as long as they need it, for the duration of your plan.

No. Although Talkspace works with many large insurers, these benefits are separate from the benefits of a Small Business plan.

Not at this time. If this feature would be of interest to your organization, contact [email protected] and let us know. We’d love to hear from you!

Talkspace is available for individuals aged 13 and older.

Yes, Talkspace is available for international users. Note that all therapists are US-based, and English is the only officially supported language at this time.

The Talkspace platform is only officially available in English. However, many of our therapists do speak other languages. The member and therapist can decide which language they would like to use when messaging.

Once the keyword is active, employees can enroll at any time. There is no open enrollment period.

1. Navigate to https://redemption.talkspace.com/redemption/smb
2. Enter preferred email and org keyword
3. Answer a few questions and get matched with a therapist
4. Validate their email and finish account creation

No test accounts are available. If the administrator wants to create a real account, they can do so. Test or fake information should never be entered.

The communications portal is designed to be a self-service resource for HR leaders (not for members). Materials can be edited with Adobe Suite programs to include the URL, plan details, logos, and internal contact info as needed.

The URL for the communications portal is comms.talkspace.com, and the password is onlinetherapy.

We recommend sending an email on the day of launch so that any employees who need help can register right away. If there are common work areas, physical assets like posters can be great for additional promotion.

Keywords cannot currently be changed once purchased.

If a former employee is already registered, Talkspace will honor their account until a revalidation is required (typically 1 year from the date of initial registration).

Members will be sent an email as soon as they are matched with a therapist. Talkspace aims to have all members matched and begin their care journey within a few days from registration.

Members can change their therapist within the platform at any time. For special requests, we recommend contacting support at [email protected].

Yes, see above.

The live session credits are renewed monthly and will expire at the end of the month if not used.

Yes, live sessions are available for purchase as a buy-up.

If the employee is paying out of pocket, they can cancel their OOP plan by following the steps here. To update the plan coverage, follow the steps here to connect with the employer plan.

Talkspace follows state guidelines for parental consent requirements of minors. If parental consent is required by the state, a parent/guardian will be asked to provide and upload an online recording of consent (by reading a script provided by Talkspace) and proof of identification. This online provision of consent and identification is digitally recorded and provided using Talkspace’s HIPAA-compliant app.

Contact [email protected].

Renewals are automatically set to one year from the initial date of purchase.

Therapist options are displayed based on preferences as well as availability.

Eligibility files are not required for clients with 100 or fewer employees.

A short demo can be found on the communications portal, and/or you can refer to information and resources that were shared with you pre-purchase.

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence via private messaging or live sessions. Users can regularly message their dedicated therapist via text, voice, or video as life happens—anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by millions of people.Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.

Yes. On the Talkspace platform, privacy and safety are always our first consideration. We deploy a variety of techniques to ensure that you and your data are always kept safe and confidential, and our technology is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All data is encrypted on the servers, and all communication between our software and the servers is encrypted. The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. If you have a device that supports fingerprint authentication, we also have a feature that recognizes your fingerprint.

Yes. Talkspace will not share your information with your organization. Please reference this article for more details: ttps://help.talkspace.com/hc/en-us/articles/360000286786-Is-Talkspace-safe-secure-and-confidential-

Absolutely. Talkspace has an extensive, nationwide network of thousands of licensed mental health providers, credentialed in accordance with NCQA standards. All Talkspace therapists have been carefully vetted and trained on the platform.

Talkspace constantly monitors both engagement quality and clinical outcomes to ensure that all of our members receive the best possible care. Not only are all of our therapists rigorously vetted, but every therapist who is part of the Talkspace provider network undergoes an extensive onboarding process to ensure that they are able to apply their skills effectively to our digital platform.

Yes. Members receive their personalized match within a matter of days. A detailed profile (expertise, approach, and photo) is provided upon matching.

Yes. You will maintain an ongoing relationship with the same therapist unless you initiate a change.

We recommend checking in with your therapist at least three times per week for the best possible clinical outcomes. Communicate openly about your schedule and needs, and figure out a pace that works best for both of you. The more consistently you contact your therapist, the faster you will develop an open, trusting dialogue. Sign up for daily reminders on your phone in the morning, afternoon, or evening.

Messaging between members and Talkspace therapists is asynchronous, meaning that members and therapists do not communicate in real-time. You can reach out to your therapist as often as you need to (and at any time of day), and expect to hear back from your therapist within one working day, during their business hours, five days per week. If your therapist is responding less frequently than daily/five days a week, please contact the Talkspace support team at [email protected].

No. All communication between you and your therapist will happen via the Talkspace platform, as it is secure, confidential, and HIPAA-compliant (unlike regular phone calls, Skype, FaceTime, Google Hangout, or other digital communication applications). You can use the Talkspace platform to send your therapist audio, photo, text, and video messages in a private therapy room.

Yes. Please reference the steps here: https://help.talkspace.com/hc/en-us/articles/360000287406-How-do-I-change-my-provider-

You will need to enter all required access and/or personal information asked on the platform.

Services are delivered predominantly in English, but the Talkspace therapist network contains speakers of about 30 different languages. Please note that access to therapy in a language other than English is dependent upon therapist availability in your state of residence. If you are requesting therapy in a non-English language, we will work to meet your request while still adhering to the requirement that the therapist be licensed in your state of residence. Most Talkspace therapists reside in U.S. time zones. However, international borders are not typically a barrier to receiving support. When matching you with a therapist, Talkspace will always try to address your country’s regulations in conjunction with the guidelines provided by the therapist’s state.

Talkspace is available to individuals aged 13+. The platform requires users to indicate their age and will provide an automated message and alternative resources if the user is ineligible. Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.

Talkspace has taken all legal requirements into consideration to support dependents/users ages 13-17. Each U.S. state has different requirements regarding what age necessitates parental consent to start therapy. If parental consent is required by the state, a parent/guardian will be asked to provide and upload an online recording of consent (by reading a script provided by Talkspace) and proof of identification. This online provision of consent and identification is digitally recorded and provided using Talkspace’s HIPAA-compliant app. Please contact [email protected] if you have any questions about the consent process.

Yes. With a Talkspace self-pay plan, you can continue your relationship with your therapist after your benefit ends. Please contact [email protected] to learn more about our subscription plans, discounts, and financial aid.

Yes. All clients have access to a complimentary live video introduction (10 minutes) to meet their therapist in real-time. Some plans also offer therapy via scheduled live sessions. Discuss with your therapist if you are interested in this option. Live sessions can be conducted through the Talkspace mobile app (iOS or Android) or through the web on a supported browser.

Talkspace is not a crisis hotline. Anyone requiring immediate assistance is encouraged to access emergency services (such as 911 or other resources), contact local authorities, or call the National Suicide Prevention Lifeline (1-800-273-8255). Like face-to-face therapists, Talkspace therapists are individually licensed and follow clinical and legal protocols if a person is at risk of harming themselves or others. Therapists may also be available at flexible hours per their posted availability calendars that all clients can access.

No. In order to access Talkspace, you must complete registration at the URL provided by your organization. After completing registration and creating an account, you can download and use the Talkspace app for ongoing therapy engagement.

Please refer to the steps here: https://help.talkspace.com/hc/en-us/articles/4405104348315-I-m-having-trouble-logging-into-my-Talkspace-account-What-should-I-do-

Talkspace is optimized for Google Chrome. You will have the best Talkspace experience using this browser. Talkspace supports the latest version of all major browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari.
You can always email [email protected] to get help, share feedback, or voice a complaint. You will receive a response within one business day.