Free online support and therapy for Baltimore County public high school teens

Teens ages +13 can gain access to Talkspace services in just a few steps:

1. Click on 'Get started' and enter the keyword which can be found on the announcement page of the Focus Student Portal.
2. Answer a few questions about themselves.
3. They'll enter a parent or guardian's email address who will then receive an email to provide consent (if the teen has chosen therapy).‍
4. Teens are typically matched to a therapist licensed in Maryland within 24 hours. Talkspace technology pairs users with a therapist based on factors such as what they’re struggling with and therapist speciality.‍
5. Once your teen has signed up, they have access to unlimited messaging therapy from their computer or cellphone. Teens can send messages to their Talkspace therapist 24/7. Therapists generally respond every day, 5 days per week.

To assist with the sign-up issue your teen is facing, please contact our support team at partners-support@talkspace. Additionally, you can submit sign-up problems by utilizing this link.

Talkspace is not a crisis hotline. If your teen needs immediate assistance or in a life-threatening situation, Talkspace encourages you to call 988 or the local emergency/authorities number. Call or text 988 to reach the National Suicide Prevention Lifeline, a 24/7 free and confidential service. For students using Talkspace services, Talkspace has a crisis provider who is available 24/7. This number is listed throughout the app.

Talkspace protects you teen's data in multiple ways:

• Talkspace platform is designed to meet the requirement of the Health Insurance Portability and Accountability Act (HIPAA).
• Client data is encrypted both when sitting in the database or when being transmitted to your teen's device.

Your teen can request their data be deleted. Please use this link to make a request.

To ensure the security and confidentiality of your teen's data, communication between your teen and your teen's Talkspace provider must be done on the Talkspace platform.

Your teen's account will become inactive after 25 days of non-usage. If this happens and they would like to continue therapy, simply type a message in your chatroom for the room to become active again.

Talkspace can help your teen with the most common emotional and behavioral health issues such as depression, anxiety, chemical dependence, stress, PTSD, and more.

Your teen can utilize Talkspace at any time, day or night. They have the freedom to send messages to their Talkspace provider 24/7. Our providers are typically available to respond every day, five days a week, ensuring consistent support for your teen's well-being.

Yes. If your teen cannot be alone for the session, we can schedule at a time that would better meet their needs. In between sessions your teen can still use Talkspace through messaging, including text and audio messaging.

Talkspace Go is a self-directed, app-based experience designed to help increase confidence and improve teen mental and emotional health through a guided therapy program, reflection prompts, and interactive topical classes.

Please visit talkspace.com/bcps and click "Get Started." You will then follow instructions to sign up.

Here's how:

1. Open the app
2. Navigate to the "Explore" page
3. Under explore by content type, you will see an option for on-demand classes

Here's how:

1. Tap "Forgot Password" and enter your email address that was used to set up your Talkspace Go account.
2. On your mobile phone, open the password reset email sent to you by Talkspace Go.
3. On your mobile phone, Tap on the "Magic Login" link in the email, and you'll be logged into the Talkspace Go App. The Magic Link will expire in 15 minutes.

Support is available by emailing [email protected]. You will receive a response within one business day.

Here's how:

1. Navigate to "Live Classes" on the "Explore" page
2. Tap "Book Class" on the class you would like to join.
3. All booked classes will be available to view on the "Booked" tab on the "Live Classes" page.

You will have the option to add the class to your calendar.

Here's how:

1. Make sure you have stable internet connection and the ability to stream audio and video.
2. To join from your phone:
   • Download the Zoom app in the Apple App Store or the Google Play Store.
   • Tap the link on your reservation page or from your calendar
3. To join from your computer:
   • Click the link you receive by email on the day of the event

Everyone who signs ups for the class with gain access to the live video recording. You will receive an email with a link to the on-demand video once the recording is available.